Outage in Google Workspace

We're investigating reports of an issue with Google Docs. We will provide more information shortly.

Resolved Minor
April 17, 2023 - Started about 2 years ago - Lasted 11 minutes

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Outage Details

We're investigating reports of an issue with Google Docs. We will provide more information shortly. Users could take any action involving images in Docs and Slides including uploading images or creating a new document from a template that has images would see the errors.
Components affected
Google Docs

Latest Google Workspace outages

We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. The affected users are able to access Google Workspace Support, but are seeing error messages, high latency, and/or other unexpected behavior. - 19 days ago
**Summary:** Chat support functionality is degraded for Google Workspace Support customers. **Description:** We are experiencing an issue with Google Workspace Support beginning on Saturday, 2025-04-05 21:04 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-04-06 01:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers will be unable to contact Google Workspace support via Chat support. **Workaround:** Impacted customers can create a support case for any assistance. - 29 days ago
Calendar users in Chile's Aysén region need to update the time zone for all events taking place after 2025-04-05 which are impacted by the new DST rules. On 2025-03-20, Chile's Aysén region adopted a new time zone (IANA: "America/Coyhaique”). This time zone will diverge from the continental Chile time zone “Chile Time” (IANA: “America/Santiago”) after 2025-04-05, by staying at UTC-03. Users in, or operating in, the Aysén region will be impacted: their events taking place after 2025-04-05 will be, by default, in the Chile time zone and will diverge by one hour compared to the new Aysén region local time. Impacted users are recommended to take 2 actions as soon as possible: * Go to Calendar Settings > General > Time zone and set their Primary time zone to “Punta Arenas time” (IANA: "America/Punta_Arenas”). * Update all their events taking place after 2025-04-05 in this region to the “Punta Arenas time”. Additionally, we are working on introducing a new time zone for the Aysén region. We will post a communication update when it will be available in Calendar. We will provide an update by Friday, 2025-04-04 13:00 US/Pacific with current details. If impacted users don’t take action, after 2025-04-05 their calendar will: * Show the wrong time with the “Now” red line on Calendar Web; * Display all events shifted by one hour; * Create new events in the wrong time zone. - about 1 month ago
**Summary:** Video Playbacks are failing for Google Drive Web. **Description** We believe the issue with Google Drive is partially resolved. Full resolution is expected to complete by Tuesday, 2025-03-18 19:30 US/Pacific. We will provide an update by Tuesday, 2025-03-18 21:00 US/Pacific with current details. **Diagnosis / Customer Symptoms:** Google Drive Web users would encounter an infinite spinner during playbacks of the videos. Mobile application users are not impacted. **Workaround** None at this time. - about 2 months ago
Google Workspace customers can create chats during case creation but experience an issue providing attachments for chat cases - about 2 months ago

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