Outage in Google Workspace

We are experiencing an issue with multiple products of Google Workspace including Gmail, Google Docs, Google Drive Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2023-08-17 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption.

Resolved Minor

August 17, 2023 - Started over 1 year ago - Lasted about 2 hours

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Outage Details

Components affected

Google Docs

Latest Google Workspace outages

**Summary:** Google Drive, Gmail Web, - Unable to see PDF annotations. **Description:** We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-01-29 13:24 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-01-29 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers using Drive Web, Gmail Web, opening PDFs would not see PDF Annotations (shapes, user added text, freehand drawing, etc). All PDF data is still available. **Workaround:** Open the PDF in a different tool. - 6 days ago

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Some Workspace Support customers are experiencing issues with creating customer cases We are experiencing an issue with Workspace Support beginning at Tuesday, 2025-01-28 06:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2025-01-28 08:15 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Some customers may experience an error with creating customer cases. Workaround: After several unsuccessful attempts the customers would be guided to use the Contact Us Form as a backup. - 8 days ago

### **Summary:** Some Gmail Android users may experience elevated crashes ### **Description:** We are experiencing an issue with Gmail beginning on Thursday, 2025-01-23 14:30 US/Pacific. Our engineering team is investigating the issue. We will provide an update by Thursday, 2025-01-23 19:30 US/Pacific. We apologize to all affected by the disruption. ### **Diagnosis:** Customers accessing non-gmail accounts via the gmail app on android devices may experience crashes while opening the email. ## **Workaround:** None at this time. - 12 days ago

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