**Summary:** Poly Studio X devices experienced unexpected deprovisioning and might require manual re-enrollment. **Description:** Poly Studio X devices running Google Meet experienced unexpected deprovisioning between Tuesday, 2024-11-23 to Thursday, 2024-11-25. Google engineers rolled out a software fix to mitigate the issue, however if the device had already got impacted and got to the activation code screen, they would require manual re-enrollment. Please refer to the workaround section for more information. **Diagnosis:** The affected customer may encounter Poly Studio X devices offline/deprovisioned. **Workaround:** **Customer Action required**: Each affected device has to be [manually re-enrolled in the Admin Console](https://support.google.com/a/answer/6109380?hl=en) using the displayed activation code, as part of the “Enroll your device (non-ChromeOS devices) steps. Following the re-enrollment, the devices will be reconfigured to restore their previous settings and its functionality.

**Summary:** Poly Studio X devices experienced unexpected deprovisioning and might require manual re-enrollment. **Description:** Poly Studio X devices running Google Meet experienced unexpected deprovisioning between Tuesday, 2024-11-23 to Thursday, 2024-11-25. Google engineers rolled out a software fix to mitigate the issue, however if the device had already got impacted and got to the activation code screen, they would require manual re-enrollment. Please refer to the workaround section for more information. **Diagnosis:** The affected customer may encounter Poly Studio X devices offline/deprovisioned. **Workaround:** **Customer Action required**: Each affected device has to be [manually re-enrolled in the Admin Console](https://support.google.com/a/answer/6109380?hl=en) using the displayed activation code, as part of the “Enroll your device (non-ChromeOS devices) steps. Following the re-enrollment, the devices will be reconfigured to restore their previous settings and its functionality.