Outage in Google Workspace

Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-11-14 23:30 US/Pacific with current details. Diagnosis: Customers impacted by this issue may observe errors during case creation. Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure.

Resolved Major

November 15, 2024 - Started 3 months ago - Lasted about 6 hours

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Outage Details

**Summary:** We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. **Description:** Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-11-14 23:30 US/Pacific with current details. **Diagnosis:** Customers impacted by this issue may observe errors during case creation. **Workaround:** If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure.

Components affected

Google Workspace Support

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