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Outage in Gorilla Experiment Builder

Disruption to content loading

Resolved Minor
July 30, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Azure (our cloud service provider) are experiencing issues with their CDN (Content Delivery Network) and associated services. As we use Azure's CDN to stream task/questionnaire assets such as image/videos etc. as well as some core definition/manifest files within the tooling, some tasks/questionnaires and experiments are now failing to load. Stimuli failing to load or tasks/questionnaires failing to load with the No-Mani-1 error are symptomatic of this issue. We are closely monitoring the situation on Azure and can only ask for the continued patience and understanding of our users while Azure works to resolve the core issues!

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/30/2024 03:53PM

While the wider issues with Azure persist, our fixes to circumvent the affected resources (Azure CDN's) seems to have worked as desired!

Once the main issue on Azure is resolved, we'll reinstate the CDN's, which should bring stimuli load times back down to normal levels!

MONITORING over 1 year ago - at 07/30/2024 02:56PM

Now that sufficient access to Azure has returned, we've deployed a code change to temporarily remove the affected services from our workflow. Task/Questionnaires and Experiments should now function correctly (though may take slightly longer to load than normal!)

We're continuing to monitor the issue, to make sure no other problems arise!

IDENTIFIED over 1 year ago - at 07/30/2024 12:28PM

Azure (our cloud service provider) are experiencing issues with their CDN (Content Delivery Network) and associated services. As we use Azure's CDN to stream task/questionnaire assets such as image/videos etc. as well as some core definition/manifest files within the tooling, some tasks/questionnaires and experiments are now failing to load.
Stimuli failing to load or tasks/questionnaires failing to load with the No-Mani-1 error are symptomatic of this issue.

We are closely monitoring the situation on Azure and can only ask for the continued patience and understanding of our users while Azure works to resolve the core issues!

Latest Gorilla Experiment Builder outages

Azure outage - 4 months ago
Disruption to Content loading - over 1 year ago
Gorilla Platform unresponsive - over 2 years ago
Unscheduled downtime - over 4 years ago
Service disruption - over 4 years ago

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