Outage in GoTo
LogMeIn Rescue, Pro, Central, and G2ARS v5 - session failure
Resolved MajorIncident Report
Summary AI Generated
GoTo experienced a major 9.2-hour outage affecting LogMeIn Rescue, Pro, Central, and G2ARS v5, during which attended sessions failed to start and unattended devices could not be deployed. Engineers investigated the issue, with a brief period of apparent recovery followed by renewed activity before full stabilization was confirmed. All services were restored and confirmed fully operational by October 29, 2026.
We are actively investigating reports that some LogMeIn Rescue, Pro, Central, and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 10/29/2026 11:15PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
15 days ago - at 10/29/2026 07:27PM
Our engineers we are confirming that all services are functional once again.
We will continue monitoring the situation and provide updates as needed.
MONITORING
15 days ago - at 10/29/2026 06:51PM
We are investigating a renewed increase in activity related to the recent issue affecting LogMeIn Rescue, Pro, Central, and G2ARS v5.
Our engineers have not yet observed a corresponding increase in signing failures and are validating service health and customer impact.
We’ll provide another update momentarily.
MONITORING
15 days ago - at 10/29/2026 03:46PM
Our engineers are confirming that all services are functional.
We will continue monitoring the situation for an extended period and provide a final update later.
IDENTIFIED
15 days ago - at 10/29/2026 03:22PM
Our engineers are seeing improvements and are actively working towards a full resolution.
We will provide another update shortly.
INVESTIGATING
15 days ago - at 10/29/2026 02:45PM
We are still actively investigating LogMeIn Rescue, Pro, Central, and G2ARS v5 attended session not starting and unattended devices not deployed.
LogMeIn Rescue customers can trust the applet as a workaround. Pro, Central and G2ARS v5 customers can continue to retry.
Our engineers are working to identify the issue. Another update will follow.
INVESTIGATING
15 days ago - at 10/29/2026 02:08PM
We are actively investigating reports that some LogMeIn Rescue, Pro, Central, and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.
Our engineers are working to identify the issue and will provide another update shortly.
Latest GoTo outages
LogMeIn Rescue and G2ARS v5 - new session fails - 16 days ago
LogMeIn Pro and Central website - about 1 month ago
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