Outage in GoTo
LogMeIn Rescue, Pro, Central, and G2ARS v5 - Session failures
Resolved MajorIncident Report
Summary AI Generated
**GoTo – LogMeIn Rescue, Pro, Central & G2ARS v5 Session Failures** A major incident lasting approximately 2.5 hours impacted LogMeIn Rescue and G2ARS v5 customers, preventing attended sessions from starting and blocking unattended device deployments across Pro/Central and Rescue components. Engineers identified and corrected the root cause, with full service restoration confirmed and all systems returned to 100% operational status.
We are actively investigating reports that some LogMeIn Rescue and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 11/05/2026 06:04PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
8 days ago - at 11/05/2026 05:07PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
8 days ago - at 11/05/2026 03:48PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
8 days ago - at 11/05/2026 03:36PM
We are actively investigating reports that some LogMeIn Rescue and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.
Our engineers are working to identify the issue and will provide another update shortly.
Latest GoTo outages
LogMeIn Rescue and G2ARS v5 - new session fails - 16 days ago
LogMeIn Pro and Central website - about 1 month ago
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