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Outage in GoToConnect

LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central applets

Resolved Major
May 13, 2026 - Started 2 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are actively investigating reports that some LogMeIn Rescue and Central customers may be experiencing issues downloading the applet to start or join remote sessions. Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/14/2026 02:22AM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

IDENTIFIED 2 days ago - at 05/14/2026 02:03AM

Our engineers are executing on the established plan to get back the system to prolonged stability

We will provide another update shortly.

IDENTIFIED 2 days ago - at 05/14/2026 01:12AM

Our engineers have identified a plan to get back the system to stustained stability and are starting to execute on it.

We will provide another update shortly.

IDENTIFIED 2 days ago - at 05/14/2026 12:37AM

We are continuing to work towards a resolution to ensure stability in starting and joining sessions.

We will provide another update shortly.

IDENTIFIED 2 days ago - at 05/13/2026 10:40PM

Our engineers are still seeing some intermittent issues after the fix and are continuing to investigate those. We will provide a status update once we have further information.

We will provide another update shortly.

MONITORING 2 days ago - at 05/13/2026 10:28PM

A potential fix was applied to resolve the issue, and we are continuing to monitor for stability.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 2 days ago - at 05/13/2026 09:13PM

Our engineers are continuing to work on isolating the source of this issue. Due to its intermittent nature, trying again can allow to establish a proper connection.

We will provide another update shortly.

IDENTIFIED 2 days ago - at 05/13/2026 08:04PM

Our engineers are continuing to work on this issue and continue to work towards a resolution.

We will provide another update shortly.

IDENTIFIED 2 days ago - at 05/13/2026 07:22PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 2 days ago - at 05/13/2026 06:58PM

We are actively investigating reports that some LogMeIn Rescue and Central customers may be experiencing issues downloading the applet to start or join remote sessions.

Our engineers are working to identify the issue and will provide another update shortly.

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