Outage in GoToConnect
Grasshopper - password reset and OTP emails blocked
Resolved MajorIncident Report
Summary AI Generated
Microsoft 365 and Outlook users on Grasshopper (GoToConnect) were unable to receive password reset and one-time password (OTP) emails for approximately 1.5 hours due to a third-party vendor issue. Engineers applied an internal mitigation that restored email delivery, with retries confirming successful receipt of authentication emails. The issue was fully resolved with all systems returned to normal operation.
Our engineers are aware of an issue affecting password reset and OTP emails impacting Microsoft365 and Outlook users.
We have identified the issue as a vendor issue, and we have engaged with them to work toward resolution.
We will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/15/2026 04:33PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
5 days ago - at 08/15/2026 03:52PM
Our engineers are beginning to see signs of recovery following an internal mitigation as they continue to engage the vendor for final resolution. We are seeing that retries are successful, such that affected users have been able to receive password and authentication traffic.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
5 days ago - at 08/15/2026 03:02PM
Our engineers are aware of an issue affecting password reset and OTP emails impacting Microsoft365 and Outlook users.
We have identified the issue as a vendor issue, and we have engaged with them to work toward resolution.
We will provide another update shortly.
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