Outage in GoToMeeting

Rescue, Central/Pro, GoTo Assist v4 and v5 - Issue downloading binaries

Resolved Major
November 04, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our engineers have identified an issue for Rescue, Central/Pro, GoTo Assist v4 and GoTo Assist v5 which prevents proper downloading of client binaries. We will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/04/2024 04:08PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 2 months ago - at 11/04/2024 03:53PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 2 months ago - at 11/04/2024 03:25PM

We are seeing signs of improvement for code signing of binaries and we are keeping a close eye on the recovery of the system.

We will provide another update shortly.

IDENTIFIED about 2 months ago - at 11/04/2024 03:12PM

Our engineers have identified the issue and are now implementing a plan to fix the issue with the download of client binaries.

We will provide another update shortly.

IDENTIFIED about 2 months ago - at 11/04/2024 02:39PM

Our engineers have identified the issue and are actively working towards a resolution.

IDENTIFIED about 2 months ago - at 11/04/2024 02:05PM

Our engineers have identified an issue for Rescue, Central/Pro, GoTo Assist v4 and GoTo Assist v5 which prevents proper downloading of client binaries.

We will provide another update shortly.

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