Outage in GoToMeeting

GoTo Connect Integrations - missing call events report

Resolved Major
May 06, 2025 - Started 1 day ago - Lasted about 1 hour
Official incident page

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Outage Details

We are actively investigating reports that some Integrations customers may be experiencing missing call events report. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/06/2025 01:39PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.
Our engineers recovered a vast majority of the missing events but lost some mostly between May 5th 23:30 and 23:45 UTC
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 1 day ago - at 05/06/2025 01:18PM

Our engineers have corrected the issue, and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 1 day ago - at 05/06/2025 01:06PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 1 day ago - at 05/06/2025 12:49PM

We are actively investigating reports that some Integrations customers may be experiencing missing call events report.

Our engineers are working to identify the issue and will provide another update shortly.

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