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Outage in GoToMeeting

Login to GoTo applications - 504 timeout - multiple products impacted

Resolved Major
April 20, 2026 - Started about 2 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

GoToMeeting and multiple GoTo applications experienced a major authentication issue causing 504 timeouts that prevented users from logging in and performing operations across GoTo Admin, Connect, Meetings, Resolve, and other services. The incident lasted 1.2 hours before engineers identified and corrected the underlying cause. All systems were confirmed fully operational after monitoring showed sustained recovery.

We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components. Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 04/20/2026 03:23PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 1 hour ago - at 04/20/2026 03:16PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 1 hour ago - at 04/20/2026 03:12PM

Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications.

We will provide another update shortly.

IDENTIFIED about 1 hour ago - at 04/20/2026 02:55PM

This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings.

We will provide another update shortly.

IDENTIFIED about 2 hours ago - at 04/20/2026 02:34PM

Our engineers have identified the issue and are actively working to correct the underlying cause.

This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services.

We will provide another update shortly.

INVESTIGATING about 2 hours ago - at 04/20/2026 02:14PM

We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components.

Our engineers are working to identify the issue and will provide another update shortly.

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