Outage in GoToMeeting

GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training and Openvoice, GoToAssist (Remote Support) - Issues in accessing the Application

Major
October 06, 2025 - Started about 5 hours ago
Official incident page

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Outage Details

We are actively investigating reports that some GoTo Connect Contact Centre, GoTo Meeting, GoTo Webinar, GoTo Training and Openvoice customers may be experiencing Issues while using their application. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
IDENTIFIED 22 minutes ago - at 10/06/2025 01:09PM

The mitigation is still ongoing for some services. We will provide another update shortly.

MONITORING about 2 hours ago - at 10/06/2025 11:53AM

Our engineers have corrected the issue, and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 2 hours ago - at 10/06/2025 11:50AM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING about 2 hours ago - at 10/06/2025 11:06AM

Our engineers believe they have identified the issue, and we have confirmed that the issue has been resolved completely and all systems are 100% operational at this time, for GoTo Meeting, GoTo Webinar, GoTo Training and OpenVoice.

We are still continuing to investigate this issue for GoTo Connect & Rescue and GoToAssist (Remote Support).

INVESTIGATING about 3 hours ago - at 10/06/2025 10:07AM

We are actively investigating reports that some GoTo Connect Contact Centre, GoTo Meeting, GoTo Webinar, GoTo Training & Openvoice and GoToAssist (Remote Support) customers may be experiencing Issues while using their application.

Our engineers are working to identify the issue and will provide another update shortly.

INVESTIGATING about 5 hours ago - at 10/06/2025 08:51AM

We are continuing to investigate this issue.

INVESTIGATING about 5 hours ago - at 10/06/2025 08:40AM

We are actively investigating reports that some GoTo Connect Contact Centre, GoTo Meeting, GoTo Webinar, GoTo Training and Openvoice customers may be experiencing Issues while using their application.

Our engineers are working to identify the issue and will provide another update shortly.

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