Outage in Grafana
Degraded Ticket Visibility in Support System
Resolved MinorIncident Report
Summary AI Generated
The Grafana support team experienced a 20-minute issue with their Zendesk ticketing system where tickets were not displaying properly in internal support views, though all new tickets continued to be received without loss. The team actively monitored incoming requests and worked around the visibility issue to ensure all tickets were still reviewed. The incident was resolved and the ticketing system returned to full operational status.
We are currently experiencing an issue with our ticketing system provider that is affecting how tickets appear within our internal support views.
We are continuing to receive all new tickets successfully, and no requests are being lost at this time.
Our team is actively monitoring the situation and working to ensure all incoming requests are reviewed, including those that may not be immediately visible in standard views.
We will provide further updates as we receive more information from our provider.
We appreciate your patience.
Components affected
Grafana Ticketing (Zendesk)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 04/15/2026 04:25PM
This incident has been resolved and our ticketing system is fully operational. Thank you for your patience.
MONITORING
about 21 hours ago - at 04/15/2026 04:07PM
We are currently experiencing an issue with our ticketing system provider that is affecting how tickets appear within our internal support views.
We are continuing to receive all new tickets successfully, and no requests are being lost at this time.
Our team is actively monitoring the situation and working to ensure all incoming requests are reviewed, including those that may not be immediately visible in standard views.
We will provide further updates as we receive more information from our provider.
We appreciate your patience.
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