Outage in Grafana
IRM Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
Grafana's IRM service experienced degraded performance for 9.9 hours due to elevated 500 API responses, specifically affecting label handling functionality across multiple regions including US-Central and EU-West. The issue impacted Alertmanager and Rules Configuration APIs but did not affect core IRM access or alert ingestion/notification/delivery capabilities. The incident was resolved after deploying a fix to the IRM application that restored service for affected customers experiencing label-related issues.
We are experiencing access issues in IRM as there are elevated 500 API responses in prod-us-central-0.
Components affected
Grafana US-CENTRAL: Alertmanager and Rules Configuration API Grafana EU-WEST: Alertmanager and Rules Configuration API Grafana GCP Belgium - prod-eu-west-0: Alertmanager and Rules Configuration API Grafana GCP US Central - prod-us-central-0: Alertmanager and Rules Configuration APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 06/08/2026 08:30PM
This incident has been resolved.
MONITORING
10 days ago - at 06/08/2026 05:11PM
We've released a fix to the IRM app that should restore service for affected customers with issues related to labels. Thanks for your patience while investigating. We're continuing to monitor as we confirm the resolution in place.
IDENTIFIED
10 days ago - at 06/08/2026 03:21PM
We are continuing to work on a fix for this. To further clarify, this issue is not about accessing IRM or alert ingestion/notification/delivery, but rather with handling labels.
IDENTIFIED
10 days ago - at 06/08/2026 01:14PM
The degraded performance is about labels, and we have seen this degradation in more regions.
IDENTIFIED
10 days ago - at 06/08/2026 12:26PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 days ago - at 06/08/2026 11:15AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 days ago - at 06/08/2026 10:47AM
We are continuing to investigate this issue.
INVESTIGATING
10 days ago - at 06/08/2026 10:45AM
We are experiencing access issues in IRM as there are elevated 500 API responses in prod-us-central-0.
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