Outage in Grafana
Partial Outage in prod-eu-west-2
Resolved MajorIncident Report
Summary AI Generated
A major outage affecting Grafana Cloud's prod-eu-west-2 region began at approximately 21:57 UTC on July 15, 2026, lasting around 1.3 hours. The incident, triggered by a third-party provider issue, broadly impacted multiple services including Loki querying, Tempo write paths, ingestion, rule evaluation, Alertmanager, and public probes, with users experiencing query errors, timeouts, and intermittent failures. A fix was implemented by 22:53 UTC and the incident was fully resolved by 23:36 UTC.
We are investigating an issue affecting Loki queries in prod-eu-west-2.
We first observed this behavior at approximately 21:57 UTC. Affected users may see elevated query errors, timeouts, or intermittent failures when running Loki queries in this region.
The issue appears to be improving, but it is not fully resolved yet. We are continuing to investigate and will share another update as soon as we have more information.
Components affected
Grafana AWS Germany - prod-eu-west-2 Grafana AWS Germany - prod-eu-west-2 Grafana AWS Germany - prod-eu-west-2 Grafana AWS Germany - prod-eu-west-2 Grafana AWS Germany - prod-eu-west-2 Grafana AWS Germany - prod-eu-west-2 Grafana AWS Germany - prod-eu-west-2 Grafana AWS Germany - prod-eu-west-2: Querying Grafana AWS Germany - prod-eu-west-2: Querying Grafana AWS Germany - prod-eu-west-2: API Grafana AWS Germany - prod-eu-west-2: Ingestion Grafana AWS Germany - prod-eu-west-2: Ingestion Grafana AWS Germany - prod-eu-west-2: Public Probes Grafana AWS Germany - prod-eu-west-2: Rule Evaluation Grafana AWS Germany - prod-eu-west-2: Alertmanager and Rules Configuration API Grafana AWS Germany - prod-eu-west-2: AlertmanagerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/15/2026 11:36PM
This incident has been resolved. Thank you for your patience.
MONITORING
6 days ago - at 07/15/2026 10:53PM
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
INVESTIGATING
6 days ago - at 07/15/2026 10:38PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 07/15/2026 10:35PM
We are investigating a broader issue affecting multiple Grafana Cloud products in prod-eu-west-2. This appears to be caused by a third-party provider issue rather than a Loki-specific problem.
Impact is currently inconsistent: some components are affected while others continue to function normally. We have also seen some impact to Tempo write paths.
We are continuing to investigate and will share another update as soon as we have more information.
INVESTIGATING
6 days ago - at 07/15/2026 10:24PM
We are investigating an issue affecting Loki queries in prod-eu-west-2.
We first observed this behavior at approximately 21:57 UTC. Affected users may see elevated query errors, timeouts, or intermittent failures when running Loki queries in this region.
The issue appears to be improving, but it is not fully resolved yet. We are continuing to investigate and will share another update as soon as we have more information.
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