Outage in Grafana
Grafana Cloud login issues for users with role of None
Resolved MinorIncident Report
Summary AI Generated
Grafana Cloud experienced an 18.9-hour outage preventing users assigned the "None" role from logging into their stacks via Grafana.com authentication. The issue affected infrastructure globally across AWS, GCP, and Azure regions spanning North America, Europe, Asia-Pacific, and South America. The root cause was identified and a fix was successfully rolled out, restoring access for affected users.
We’re currently investigating an issue with user logins with the None role in Grafana Cloud. Our team is actively working to identify the cause. Thank you for your patience.
Components affected
Grafana US-CENTRAL Grafana US-EAST Grafana US-WEST Grafana EU-WEST Grafana play.grafana.org Grafana AWS Australia - prod-au-southeast-1 Grafana AWS Brazil - prod-sa-east-1 Grafana AWS Canada - prod-ca-east-0 Grafana AWS Germany - prod-eu-west-2 Grafana AWS Germany - prod-eu-west-4 Grafana AWS India - prod-ap-south-1 Grafana AWS Singapore - prod-ap-southeast-1 Grafana AWS Sweden - prod-eu-north-0 Grafana AWS US East - prod-us-east-0 Grafana AWS US East - prod-us-east-2 Grafana AWS US West - prod-us-west-0 Grafana Azure Netherlands - prod-eu-west-3 Grafana Azure US Central - us-central2 Grafana GCP Australia - prod-au-southeast-0 Grafana GCP Belgium - prod-eu-west-0 Grafana GCP Brazil - prod-sa-east-0 Grafana GCP India - prod-ap-south-0 Grafana GCP Singapore - prod-ap-southeast-0 Grafana GCP UK - prod-gb-south-0 Grafana GCP US Central - prod-us-central-0 Grafana GCP US Central - prod-us-central-3 Grafana GCP US Central - prod-us-central-4 Grafana GCP US East - prod-us-east-1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/18/2026 01:15PM
Users with the None role authenticating via Grafana.com should be able to access their stacks again
IDENTIFIED
4 days ago - at 07/17/2026 09:33PM
We are in the process of implementing a fix and are monitoring the rollout. Thank you for your patience.
IDENTIFIED
4 days ago - at 07/17/2026 07:28PM
We’ve identified the cause of the issue impacting users with the role of None from logging in. Our team is currently implementing a fix.
INVESTIGATING
4 days ago - at 07/17/2026 06:22PM
We’re currently investigating an issue with user logins with the None role in Grafana Cloud. Our team is actively working to identify the cause. Thank you for your patience.
Latest Grafana outages
Cloud Log Exporter Unavailable - about 3 hours ago
PDC Issues - 1 day ago
Partial Outage in prod-eu-west-2 - 6 days ago
Delayed Aggregated Metrics (prod-us-central-0) - 6 days ago
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