Outage in Grafana
Issues with Geomap Tiles
Resolved MinorIncident Report
Summary AI Generated
Grafana Geomap panels across all major cloud regions displayed an "API key required" watermark on CARTO-based map tiles for approximately 4.6 hours. The issue was identified and resolved, with a workaround available during the outage by switching the basemap to OpenStreetMap or MapLibre with a free tile URL.
Some geomap tiles are displaying the “api key required". The issue has been identified, and our team is working on a fix.
As a workaround, you can open the Geomap panel, navigate to the Map layers section, and change the Basemap layer from CARTO, or "Default base layer," to OpenStreetMap. The watermark should disappear immediately.
Alternatively, if you would prefer to retain a dark-styled map similar to the current CARTO appearance, you can select MapLibre as the basemap and configure the URL as: https://tiles.openfreemap.org/styles/dark This option also renders without the watermark, does not require an API key, and provides a visual style similar to the dark CARTO basemap.
Components affected
Grafana AWS India - prod-ap-south-1 Grafana AWS Singapore - prod-ap-southeast-1 Grafana US-EAST Grafana GCP Brazil - prod-sa-east-0 Grafana US-CENTRAL Grafana AWS US West - prod-us-west-0 Grafana AWS Germany - prod-eu-west-2 Grafana AWS US East - prod-us-east-0 Grafana AWS Brazil - prod-sa-east-1 Grafana GCP Australia - prod-au-southeast-0 Grafana GCP Belgium - prod-eu-west-0 Grafana play.grafana.org Grafana EU-WEST Grafana Azure Netherlands - prod-eu-west-3 Grafana GCP UK - prod-gb-south-0 Grafana AWS US East - prod-us-east-2 Grafana AWS Germany - prod-eu-west-4 Grafana AWS Canada - prod-ca-east-0 Grafana GCP US Central - prod-us-central-4 Grafana GCP US Central - prod-us-central-3 Grafana US-WEST Grafana GCP Singapore - prod-ap-southeast-0 Grafana AWS Sweden - prod-eu-north-0 Grafana Azure US Central - us-central2 Grafana AWS Australia - prod-au-southeast-1 Grafana GCP US Central - prod-us-central-0 Grafana GCP US East - prod-us-east-1 Grafana GCP India - prod-ap-south-0Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/08/2026 10:41PM
This incident has been resolved.
IDENTIFIED
1 day ago - at 09/08/2026 06:05PM
Some geomap tiles are displaying the “api key required". The issue has been identified, and our team is working on a fix.
As a workaround, you can open the Geomap panel, navigate to the Map layers section, and change the Basemap layer from CARTO, or "Default base layer," to OpenStreetMap. The watermark should disappear immediately.
Alternatively, if you would prefer to retain a dark-styled map similar to the current CARTO appearance, you can select MapLibre as the basemap and configure the URL as: https://tiles.openfreemap.org/styles/dark This option also renders without the watermark, does not require an API key, and provides a visual style similar to the dark CARTO basemap.
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