Outage in Grafana
Grafana Cloud unavailibity in the prod-gb-south-0 region
Resolved MinorIncident Report
Summary AI Generated
Grafana Cloud experienced a ~9.8-hour outage in the GCP UK (prod-gb-south-0) region on October 20, 2026, beginning around 06:30 UTC. The incident broadly affected querying, ingestion, alerting, rule evaluation, integrations, billing, and Frontend Observability, with Frontend O11y seeing a secondary wave of errors after an initial partial recovery around 12:15 UTC. The incident was fully resolved at 16:33 UTC.
As of 06:30 UTC, we became aware of to an issue with Grafana Cloud unavailibity in the prod-gb-south-0 region.
Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
Components affected
Grafana .com Grafana Public Snapshots Grafana Cloud: Integrations Grafana Cloud: Billing Grafana Ticketing (Zendesk) Grafana GCP UK - prod-gb-south-0 Grafana GCP UK - prod-gb-south-0 Grafana GCP UK - prod-gb-south-0 Grafana GCP UK - prod-gb-south-0 Grafana GCP UK - prod-gb-south-0 Grafana GCP UK - prod-gb-south-0 Grafana GCP UK - prod-gb-south-0 Grafana GCP UK - prod-gb-south-0: Querying Grafana GCP UK - prod-gb-south-0: Ingestion Grafana GCP UK - prod-gb-south-0: Querying Grafana GCP UK - prod-gb-south-0: API Grafana GCP UK - prod-gb-south-0: Ingestion Grafana GCP UK - prod-gb-south-0: Public Probes Grafana GCP UK - prod-gb-south-0: Rule Evaluation Grafana GCP UK - prod-gb-south-0: Alertmanager and Rules Configuration API Grafana GCP UK - prod-gb-south-0: AlertmanagerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/20/2026 04:33PM
This incident has been resolved.
IDENTIFIED
6 days ago - at 10/20/2026 02:29PM
We are seeing errors in Frontend o11y again. We are continuing to investigate and monitor the impacted services.
IDENTIFIED
6 days ago - at 10/20/2026 12:43PM
Between 06:15 and 12:15 UTC, Grafana Cloud Frontend Observability in GCP UK (prod-gb-south-0) experienced errors accepting incoming telemetry data. This has been resolved and Frontend Observability is operating normally in this region. We are continuing to investigate and monitor the remaining impacted services.
INVESTIGATING
6 days ago - at 10/20/2026 11:37AM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 10/20/2026 06:54AM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 10/20/2026 06:49AM
As of 06:30 UTC, we became aware of to an issue with Grafana Cloud unavailibity in the prod-gb-south-0 region.
Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
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