Outage in Granicus

Granicus Issue Notification: Customer Support Phone Line

Resolved Minor
August 11, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating some callers receiving an All Circuits Are Busy message when attempting to call our main support line - 1-800-314-0147. Our teams are working with our vendor on this issue as priority and further updates will be provided as soon as possible. Please go to support.granicus.com to contact our support team. Product: Customer Support Phone Line Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Components affected
Granicus eComment Granicus iLegislate Granicus Legistar Granicus Live Video Granicus IQM2 Granicus Boards & Commissions Granicus Archive Video Granicus govAccess Civica CMS Granicus govDelivery Communications Cloud Granicus Peak Granicus govService U.K. Granicus SpeakUp Granicus ROAM Granicus InSite Granicus Novus Agenda/Video Granicus govService U.S. Granicus MediaManager Granicus govAccess Vision CMS Granicus Targeted Messaging Service (TMS)

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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 08/11/2022 05:16PM

We have identified the issue behind some clients receiving an All Circuits Are Busy message when attempting to call our main support line - 1-800-314-0147. Our teams are working with our vendor on this issue as priority and further updates will be provided as soon as possible. Please go to support.granicus.com to contact our support team.

Product: Customer Support Phone Line

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

INVESTIGATING about 3 years ago - at 08/11/2022 03:07PM

We are currently investigating some callers receiving an All Circuits Are Busy message when attempting to call our main support line - 1-800-314-0147. Our teams are working with our vendor on this issue as priority and further updates will be provided as soon as possible. Please go to support.granicus.com to contact our support team.
Product: Customer Support Phone Line

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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