Granicus Issue Notification: govDelivery Communications Cloud, Datamesh and TMS

This incident has been resolved.

We are currently experiencing service degradation affecting Peak, Media Manager and Live Meeting applications, which are linked to an ongoing issue with our Cloud Service Provider. Our teams are actively working with the provider to resolve the issue and restore full functionality as soon as possible.

We experienced a brief issue that may have caused delays in bulletins sending. If any clients notice delayed bulletins, we recommend resending those bulletins to ensure timely delivery.
Communication Cloud and Targeted Messaging Service (TMS) have returned to normal operations. However, Datamesh remains in a degraded state. The Granicus Engineering team is actively working to restore full functionality.

Our team has resolved the issue with Communication Cloud and Targeted Messaging Service (TMS), and both are now fully operational. The Granicus Engineering is still working on restoring Datamesh, and we will share an update once it’s resolved

Granicus Engineering teams are actively working with our Cloud Service provider, and mitigation efforts are ongoing.
Our teams continue to monitor the situation closely and will provide further updates as progress is made.

Product: govDelivery Communications Cloud, Datamesh and TMS

Thank you,
Granicus Customer Support

Granicus Engineering teams have observed recovery across most of the affected cloud provider services. We can confirm global services and features that rely on the affected region have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share.

Product: govDelivery Communications Cloud, Datamesh and TMS

Thank you,
Granicus Customer Support

We are continuing to investigate this issue.

Granicus Engineering teams are currently investigating an issue impacting GovDelivery, Communications Cloud, Datamesh and TMS. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud, Datamesh and TMS

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support