Outage in Granicus

Granicus Issue Notification: govMeetings MediaManager Upload Issues- Canada Only

Resolved Major
November 05, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Granicus Engineering teams are currently investigating an issue impacting video upload to MediaManager for clients in Canada. This includes manual uploads and uploads direct from encoders. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager- Canadian Clients Only Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Components affected
Granicus MediaManager
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/05/2024 10:46PM

Granicus Engineering teams have identified and resolved the issue impacting video upload to MediaManager for clients in Canada. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: govMeetings MediaManager, Canada Clients Only

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

MONITORING about 2 months ago - at 11/05/2024 09:39PM

Granicus Engineering teams have implemented a resolution and are currently monitoring the issue impacting video upload to MediaManager for clients in Canada. Our teams will continue to provide updates on this issue until it has fully resolved.

Product: govMeetings MediaManager- Canada Clients Only

Thank you,
Granicus Customer Support

INVESTIGATING about 2 months ago - at 11/05/2024 08:56PM

Granicus Engineering teams are currently investigating an issue impacting video upload to MediaManager for clients in Canada. This includes manual uploads and uploads direct from encoders. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings MediaManager- Canadian Clients Only

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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