Vision Support (Intercom) moving to Granicus Support Portal on July 1, 2025

· Intercom support will be discontinued on July 1, 2025. · Starting that date, all support requests should be submitted through the Granicus Support Portal. · You’ll be able to log in, submit cases, track their status, and access a growing self-service knowledge base—all in one place. We'll be sending more information in the upcoming weeks to help you get set up on the new portal, including login details and a walkthrough of how to use it. To help you get started, visit our Support Portal Guide with step-by-step instructions on how to access and use your new platform. If you have any questions in the meantime, feel free to reach out to your Customer Success Consultant or write to us at support@granicus.com —we're here to help ensure a smooth transition. We’re excited to bring you an even better support experience through the Granicus Support Portal. Thank you, Granicus Support Team