Outage in Granicus

Swagit Video And MediaManager Archive Video Playback Issue

Resolved Major

May 23, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

Granicus Engineering teams are currently investigating an issue impacting the playback of some Swagit and Granicus MediaManager archived videos. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings - MediaManager and Swagit Archive Video Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Components affected

Granicus Archive Video Granicus MediaManager

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/23/2025 04:31PM

This incident has been resolved.

MONITORING 11 months ago - at 05/23/2025 03:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 05/23/2025 03:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 05/23/2025 03:04PM

Granicus Engineering teams are currently investigating an issue impacting the playback of some Swagit and Granicus MediaManager archived videos. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings - MediaManager and Swagit Archive Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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