Outage in Granicus

Granicus Issue Notification: govService UK

Resolved Major

June 23, 2025 - Started 10 months ago - Lasted 36 minutes
Official incident page

Incident Report

Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Components affected

Granicus govService U.K.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/23/2025 12:28PM

Customers are recommended to follow the steps in the documents to request the Web login manually. This article has more information: https://support.granicus.com/s/article/web-login

INVESTIGATING 10 months ago - at 06/23/2025 12:09PM

We are continuing to investigate the issue impacting permission assignment for newly created web logins on Firmstep. We will share an update soon.

INVESTIGATING 10 months ago - at 06/23/2025 11:56AM

Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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