Outage in Granicus

Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS)

Resolved Major

August 04, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

Granicus Engineering teams are currently investigating an issue impacting govDelivery Targeted Messaging Service (TMS). Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Targeted Messaging Service (TMS) Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Components affected

Granicus Targeted Messaging Service (TMS)

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/05/2025 01:14AM

This incident has been resolved.

MONITORING 9 months ago - at 08/05/2025 12:35AM

Our Engineers have implemented a fix; messages are processing but may take a moment to fully process. We will provide another update in due course.

IDENTIFIED 9 months ago - at 08/05/2025 12:16AM

We continue to investigate the issue as a matter of priority. Thank you for your continued patience as we work to resolve the issue.

IDENTIFIED 9 months ago - at 08/04/2025 11:13PM

We have determined the TMS services are functional, but operating with degraded performance. We appreciate your continued patience as we work to fully resolve the issue.

INVESTIGATING 9 months ago - at 08/04/2025 10:20PM

Granicus Engineering teams are currently investigating an issue impacting govDelivery Targeted Messaging Service (TMS). Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Targeted Messaging Service (TMS)

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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