Granicus Issue Notification: govMeetings OneMeeting PrimeGov

The scheduled maintenance was completed successfully on September 5th. As part of this release, we introduced a blue-green deployment approach. This enhancement allows us to run two identical production environments side by side, one active (blue) and one staged (green). Future updates can now be validated in the staged environment before being switched live, reducing downtime and minimizing the risk of service disruption.

Along with this deployment strategy, additional stability improvements were made to strengthen overall system reliability and performance. Our teams have confirmed stability following the release and will continue monitoring to ensure consistent performance.

We appreciate your patience and support throughout this process.

Granicus has scheduled maintenance for Thursday, September 5th, to address the ongoing issue affecting system performance.

What’s been done so far:
Mitigation steps already implemented have improved overall stability.

What’s next:
Additional enhancements will be deployed during this maintenance window to further strengthen system reliability and prevent recurrence.

We appreciate your patience and continued support. Our team will monitor the system closely and provide updates as progress is made.

Our engineering teams have completed a thorough analysis of the compile services and have made adjustments to the supporting infrastructure. The service performance has shown signs of stability in recent days, and we remain focused on monitoring the environment closely to ensure consistent operation.

We will continue to track performance and share updates here as needed.
Thank you for your continued patience and support.

If you have any questions or need further assistance, please don’t hesitate to contact Customer Support.

We are aware of a few customers experiencing compile slowness. Our teams are working on this issue as a priority and further updates will be provided as soon as possible. Thank you for your continued patience.

The cause of this issue has been identified and addressed. We are continuing to monitor the systems to ensure stability.

We are currently experiencing performance impact with the OneMeeting compile service while processing the queue backlog. Our engineering team is actively working to optimize the system and mitigate these issues.
As part of this effort, we may restart compiles that are currently in progress. You do not need to take any action or restart your compiles manually.
If you have questions or need further assistance, please contact Customer Support.

We’ve identified an issue affecting our compile service and are actively working to implement a fix.

Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.