Outage in Granicus

Granicus Issue Notification: govDelivery Communications Cloud

Resolved Major
October 08, 2025 - Started 6 days ago - Lasted 2 days
Official incident page

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Outage Details

Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Communications Cloud Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/11/2025 02:34AM

Granicus Engineering teams have identified and resolved the issue impacting govDelivery Communications Cloud. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

MONITORING 4 days ago - at 10/10/2025 01:30PM

We have successfully implemented the fix last night, resulting in a noticeable improvement. While we’re still processing a sizable backlog, performance should steadily improve. Additionally, we are in the process of implementing another hot fix aimed at further enhancing throughput, which is currently undergoing testing. We’ll continue to share updates as we progress.

IDENTIFIED 5 days ago - at 10/09/2025 11:35AM

Granicus Engineering teams continued overnight to focus on the issue impacting transactional messages and courtesy copies in govDelivery Communications Cloud. The actions taken did not yield the desired outcome. Our teams remain fully engaged and are actively working toward a resolution. We will provide an update once this is complete.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support

IDENTIFIED 6 days ago - at 10/08/2025 08:09PM

Granicus Engineering teams continue to focus on the issue impacting transactional messages and courtesy copies in govDelivery Communications Cloud. An update is currently being worked on and will be deployed overnight. Our teams will provide an update once this is complete.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support

IDENTIFIED 6 days ago - at 10/08/2025 06:59PM

Granicus Engineering teams continue to work on the issue impacting transactional messages and courtesy copies in govDelivery Communications Cloud. Restoration is in progress and our teams will provide updates until we have the issue fully resolved.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support

IDENTIFIED 6 days ago - at 10/08/2025 05:59PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 days ago - at 10/08/2025 05:59PM

Granicus Engineering teams have identified the issue impacting transactional messages and courtesy copies in govDelivery Communications Cloud. Restoration is underway and our teams will provide updates on this issue until we have the issue fully resolved.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support

INVESTIGATING 6 days ago - at 10/08/2025 05:00PM

Granicus Engineering teams continue to investigate the issue with transactional messages and courtesy copies in govDelivery Communications Cloud. Transactions are processing, but at a slower pace than normal. Our teams will provide updates on this issue until we have the issue fully resolved.

Product: govDelivery Communications Cloud

Thank you,
Granicus Customer Support

INVESTIGATING 6 days ago - at 10/08/2025 03:56PM

Granicus Engineering teams continue to investigate the issue with transactional messages and courtesy copies in govDelivery Communications Cloud. Our teams will provide updates on this issue until we have the issue fully resolved.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support

INVESTIGATING 6 days ago - at 10/08/2025 03:23PM

Granicus Engineering teams continue to investigate the issue with transactional messages and courtesy copies in govDelivery Communications Cloud. Courtesy copies of transactional messages are currently not being delivered to some customers. However, bulletin communications remain unaffected and are functioning as expected. Our teams will provide updates on this issue until we have the issue fully resolved.

Product: govDelivery - Communications - Communications Cloud

Thank you,
Granicus Customer Support

INVESTIGATING 6 days ago - at 10/08/2025 02:56PM

Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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