Outage in Granicus

Granicus Issue Notification: govService UK (Firm Step)

Resolved Major

October 27, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

Incident Report

Granicus Engineering teams are currently investigating an issue affecting email delivery within the govService UK platform. Our Granicus Engineering teams are actively investigating the root cause and treating this as a high-priority incident. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Components affected

Granicus govService U.K.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/27/2025 11:53AM

This incident has been resolved.

MONITORING 5 months ago - at 10/27/2025 08:11AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 10/27/2025 06:34AM

Granicus Engineering teams are currently investigating an issue affecting email delivery within the govService UK platform. Our Granicus Engineering teams are actively investigating the root cause and treating this as a high-priority incident.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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