Outage in Granicus

Granicus Issue Notification: govDelivery Communications Cloud

Resolved Minor

December 11, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

Granicus Engineering team has identified an issue where SMS Bulletins are being sent successfully, but delivery status updates are not appearing in reporting dashboards. Please note that this is a reporting issue only—messages are being delivered as expected. We are actively working to resolve the problem and will provide updates as soon as the reporting is fully restored. If you have any further questions or would like more information about this issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Components affected

Granicus govDelivery Communications Cloud

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/11/2025 07:02PM

This incident has been resolved.

IDENTIFIED 4 months ago - at 12/11/2025 05:48PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 12/11/2025 04:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 12/11/2025 04:21PM

Granicus Engineering team has identified an issue where SMS Bulletins are being sent successfully, but delivery status updates are not appearing in reporting dashboards. Please note that this is a reporting issue only—messages are being delivered as expected.
We are actively working to resolve the problem and will provide updates as soon as the reporting is fully restored.

If you have any further questions or would like more information about this issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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