Outage in Granicus

Granicus Issue Notification: govAccess OpenCities

Resolved Major

December 15, 2025 - Started 4 months ago - Lasted about 13 hours
Official incident page

Incident Report

Granicus Engineering teams are currently investigating an issue impacting govAccess OpenCities. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess OpenCities Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/16/2025 11:43AM

Granicus Engineering teams have identified and resolved the issue impacting govAccess OpenCities. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

MONITORING 4 months ago - at 12/16/2025 09:04AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 12/15/2025 11:06PM

Admins are experiencing errors with the Admin Panel.

INVESTIGATING 4 months ago - at 12/15/2025 11:04PM

Granicus Engineering teams are currently investigating an issue impacting govAccess OpenCities. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govAccess OpenCities

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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