Outage in Granicus

Act-On Marketing Automation Users

Resolved Minor
January 07, 2026 - Started 3 days ago - Lasted about 21 hours
Official incident page

Incident Report

Beginning on Tuesday January 6th, Granicus support received reports that CRM users utilizing the Act-On integration may see increased activity of phishing attempts with the subject line "Act-On Service Disruption" or "Critical Incident regarding Act-On". Please do not click on any questionable links. Act-On would never ask for MFA or login details to be entered via email. Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact your Marketing Automation Consultant. Thank you, Granicus Customer Support

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/08/2026 04:56PM

This has been resolved. Please reach out to your Marketing Automation Consultant if there are any questions.

MONITORING 3 days ago - at 01/07/2026 10:55PM

Act-On has completed its investigation into recent phishing attempts. We recommend all CRM users with Act-On integration reset their Act-On password.

MONITORING 3 days ago - at 01/07/2026 07:46PM

Beginning on Tuesday January 6th, Granicus support received reports that CRM users utilizing the Act-On integration may see increased activity of phishing attempts with the subject line "Act-On Service Disruption" or "Critical Incident regarding Act-On".
Please do not click on any questionable links. Act-On would never ask for MFA or login details to be entered via email.

Updates on this issue will continue to be provided on Status.Granicus.com.
For other issues or questions, please contact your Marketing Automation Consultant.

Thank you,
Granicus Customer Support

INVESTIGATING 3 days ago - at 01/07/2026 07:45PM

Beginning on Tuesday January 6th, Granicus support received reports that CRM users utilizing the Act-On integration may see increased activity of phishing attempts with the subject line "Act-On Service Disruption" or "Critical Incident regarding Act-On".
Please do not click on any questionable links. Act-On would never ask for MFA or login details to be entered via email.

Updates on this issue will continue to be provided on Status.Granicus.com.
For other issues or questions, please contact your Marketing Automation Consultant.

Thank you,
Granicus Customer Support

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