Outage in Granicus
EngagementHQ Public Facing Sites - Degraded Performance
Major
March 29, 2026 - Started about 23 hours ago
Official incident page
Official incident page
Incident Report
Granicus Engineering teams are currently investigating an issue where some customer sites are not loading or seeing degraded performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: EngagementHQ AU & NZ Regions
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
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Latest Updates ( sorted recent to last )
MONITORING
about 15 hours ago - at 03/30/2026 07:49AM
Granicus Engineering teams have implemented a temporary fix and are currently investigating an issue with intermittent performance degradation on the infrastructure to ensure continued stability and performance.
Our teams are working on this issue as priority and further updates will be provided as soon as possible.
MONITORING
about 21 hours ago - at 03/30/2026 01:53AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 22 hours ago - at 03/30/2026 12:42AM
Our engineers are continuing investigate the root cause and working to resolve the issue. We will provide updates as more information comes to hand.
INVESTIGATING
about 23 hours ago - at 03/30/2026 12:07AM
Granicus Engineering teams are currently investigating an issue where some customer sites are not loading or seeing degraded performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: EngagementHQ AU & NZ Regions
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
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