Outage in Granicus

Granicus Issue Notification: govService GovQA

Resolved Minor

May 08, 2026 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating an issue affecting our redaction services for a subset of users, which may result in redacted documents failing to complete processing or experiencing delays before publishing. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 05/09/2026 12:15AM

We have applied fixes to our environment that have successfully resolved the issue. We apologize for any inconvenience this may have caused. If you have any additional questions or experience further issues, please contact us at support.granicus.com.

INVESTIGATING 3 days ago - at 05/08/2026 07:41PM

We are investigating an issue affecting our redaction services for a subset of users, which may result in redacted documents failing to complete processing or experiencing delays before publishing. Our teams are actively working to identify the root cause and restore normal service as quickly as possible.

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

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