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Outage in Granicus

Granicus Issue Notification: GovService - GovQA Checkbox Fields Not Saving

Resolved Minor
August 19, 2026 - Started 4 days ago - Lasted about 18 hours
Official incident page

Incident Report

We are investigating an issue affecting custom checkbox fields in govService forms. Users may be unable to save updates to checkbox selections, and changes may not persist after saving. Our engineering team has identified the issue and is preparing a hotfix. We will provide additional updates as they become available.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 08/20/2026 12:46PM

Granicus Engineering has successfully resolved the issue with custom checkbox fields not saving in GovQA. The hotfix has been deployed and verified across all affected environments. Checkbox selections are now saving as expected. Thank you for your patience, and we apologize for any inconvenience caused.

MONITORING 3 days ago - at 08/20/2026 09:19AM

Granicus Engineering has deployed a hotfix to address the issue with custom checkbox fields not saving in GovQA. Our team is actively monitoring the environment to ensure full resolution across all affected sites. We will provide a final update once monitoring is complete and the issue is confirmed resolved.

INVESTIGATING 4 days ago - at 08/19/2026 07:30PM

We are investigating an issue affecting custom checkbox fields in govService forms. Users may be unable to save updates to checkbox selections, and changes may not persist after saving. Our engineering team has identified the issue and is preparing a hotfix. We will provide additional updates as they become available.

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