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Outage in Graphium Health

Network Latency

Resolved Minor
November 18, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are seeing network latency in our platform monitoring and are currently investigating.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/19/2025 01:38AM

We ultimately determined the root cause to be an unresponsive node in our data tier that services read requests. The affected read traffic was redirected accordingly, and all services are fully operational.

MONITORING 3 months ago - at 11/18/2025 08:38PM

The issue appears to have self-resolved, although we expect the root cause to be due to upstream infrastructure provider network latency. Our team will continue to monitor and open a new incident if there is a recurrence.

As always, thank you for your patience.

The Graphium Health Team

INVESTIGATING 3 months ago - at 11/18/2025 08:09PM

We are seeing network latency in our platform monitoring and are currently investigating.

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