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Outage in Grasshopper

Grasshopper - Login Issues

Resolved Minor
May 07, 2026 - Started 1 day ago - Lasted about 16 hours
Official incident page

Incident Report

Summary AI Generated

Grasshopper experienced login issues affecting some customers using their mobile apps for approximately 16 hours. Engineers identified and corrected the underlying problem, restoring full functionality to all systems. The incident was resolved with confirmation that all services returned to 100% operational status.

We are actively investigating reports that some Grasshopper customers may be experiencing login issues on apps. Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 05/08/2026 05:11PM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 1 day ago - at 05/08/2026 04:10AM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

INVESTIGATING 1 day ago - at 05/08/2026 02:09AM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 1 day ago - at 05/08/2026 01:22AM

We are actively investigating reports that some Grasshopper customers may be experiencing login issues on apps.

Our engineers are working to identify the issue and will provide another update shortly.

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