Outage in Grasshopper
Logmein Rescue - Issue starting or joining sessions
Resolved MajorIncident Report
Summary AI Generated
LogMeIn Rescue experienced a major service disruption where users were unable to start or join remote sessions for 42 minutes. Engineers identified and corrected the underlying issue, restoring full functionality to all systems. The service has been confirmed as 100% operational with ongoing monitoring to ensure stability.
We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/27/2026 03:57PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
1 day ago - at 05/27/2026 03:48PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
1 day ago - at 05/27/2026 03:45PM
Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress.
We will provide another update shortly.
INVESTIGATING
1 day ago - at 05/27/2026 03:17PM
We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions.
Our engineers are working to identify the issue and will provide another update shortly.
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