Outage in Grasshopper
LogMeIn Rescue, Pro, Central, and G2ARS v5 - Session Failures
Resolved MajorIncident Report
Summary AI Generated
For approximately 1.4 hours, LogMeIn Rescue, Pro, Central, and G2ARS v5 customers experienced failures with attended sessions not starting and unattended devices not deploying. Engineers identified and corrected the issue, with all systems confirmed fully operational by 14:32 UTC on November 6, 2026. An internal review is planned to prevent future recurrence.
We are actively investigating reports that some LogMeIn Rescue, Pro, Central, and G2ARS v5 customers may be experiencing attended sessions not starting and unattended devices not deploying.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 11/06/2026 02:32PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
7 days ago - at 11/06/2026 02:15PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
7 days ago - at 11/06/2026 01:33PM
Our engineers continue to work towards a resolution.
We will provide another update shortly.
IDENTIFIED
7 days ago - at 11/06/2026 01:22PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
7 days ago - at 11/06/2026 01:14PM
We are actively investigating reports that some LogMeIn Rescue, Pro, Central, and G2ARS v5 customers may be experiencing attended sessions not starting and unattended devices not deploying.
Our engineers are working to identify the issue and will provide another update shortly.
Latest Grasshopper outages
LogMeIn Rescue and G2ARS v5 - new session fails - 15 days ago
LogMeIn Pro and Central website - about 1 month ago
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