Outage in Great Minds
Issues with Slides Loading
Resolved MinorIncident Report
Summary AI Generated
Microsoft's PowerPoint web viewer failed to load slide previews on Great Minds' Digital Platform for approximately 100 hours, preventing users from viewing PowerPoint content inline. A workaround was available throughout the incident, allowing users to download and open files locally. The issue was resolved by ensuring the domain view.officeapps.live.com was allowlisted, with users advised to work with their IT teams if previews did not immediately resume loading.
We are investigating an issue where Microsoft's PowerPoint web viewer fails to load slide previews on the Digital Platform. This issue may impact users attempting to view content that includes PowerPoint presentations.
As a workaround, users can still download PowerPoint files from the Digital Platform and open them directly on their device.
Our team is actively investigating the issue and working to restore normal functionality. We will provide additional updates as more information becomes available.
Components affected
Great Minds Digital PlatformTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 09/25/2026 07:35PM
PowerPoint previews should be loading now. If you do not see the preview loading still, please work with your IT group to add view.officeapps.live.com to the list of approved domains.
For reference see our updated Firewall Safelist within our Technical Specifications Help Page - https://digitalsupport.greatminds.org/article/technical-specifications#firewall-safelist
IDENTIFIED
12 days ago - at 09/23/2026 05:17PM
We have identified an issue where Microsoft's PowerPoint web viewer fails to load slide previews on the Digital Platform. This issue may impact users attempting to view content that includes PowerPoint presentations.
As a workaround, users can still download PowerPoint files from the Digital Platform and open them directly on their device.
We have submitted a support ticket to Microsoft with the information needed to resolve the issue. We will provide additional updates as more information becomes available.
INVESTIGATING
14 days ago - at 09/21/2026 03:12PM
We are investigating an issue where Microsoft's PowerPoint web viewer fails to load slide previews on the Digital Platform. This issue may impact users attempting to view content that includes PowerPoint presentations.
As a workaround, users can still download PowerPoint files from the Digital Platform and open them directly on their device.
Our team is actively investigating the issue and working to restore normal functionality. We will provide additional updates as more information becomes available.
Latest Great Minds outages
Digital Platform User Session Timeouts - 3 days ago
Assessment Loading Issues - 24 days ago
Assessment Report Loading Error - about 2 months ago
Assessments on the Digital Platform Failing to Load - 4 months ago
Digital Platform Assessment Outage - 8 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
