Outage in Greenhouse
Onboarding UKG Pro Issues
Resolved MajorIncident Report
Summary AI Generated
A major incident affecting Greenhouse's HRIS Link UKG Pro Onboarding Integration caused new hire records to fail syncing to UKG for impacted customers. The root cause was identified, and affected UKG connections were restored with pending hires resent. The incident lasted approximately 5.7 hours before being fully resolved.
We are investigating an issue with the HRIS Link UKG Pro Onboarding Integration
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 10/17/2026 04:24AM
This incident has been resolved.
MONITORING
23 days ago - at 10/17/2026 02:01AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
23 days ago - at 10/17/2026 12:05AM
Some customers using the UKG integration may see new hires fail to sync to UKG. Our team has identified the cause and is working on a solution. We are restoring the affected UKG connections and will resend pending hires to UKG. No action is needed from customers at this time.
INVESTIGATING
23 days ago - at 10/16/2026 10:44PM
We are investigating an issue with the HRIS Link UKG Pro Onboarding Integration
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