Outage in Greenhouse
Issues with Adobe Sign
Resolved MinorIncident Report
Summary AI Generated
Adobe experienced an incident with Acrobat Sign that caused delays and errors when sending offer letters for e-signature within Greenhouse, affecting customers in North America for approximately 3 hours. The Adobe preparation window loaded slowly or failed to load entirely, though offers already sent and other Greenhouse features remained unaffected. Adobe resolved the issue at 3:22 PM EDT on October 27, 2026, closing the incident.
Adobe is experiencing an incident with Core Services, which is causing issues with document signing. We are monitoring this incident.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 10/27/2026 08:03PM
Adobe has resolved their issues with Acrobat Sign as of 3:22 PM EDT. We are closing our incident as well.
MONITORING
12 days ago - at 10/27/2026 05:26PM
We're aware that some customers in North America may see delays or errors when sending offer letters for e-signature with Adobe Acrobat Sign. The Adobe preparation window may load slowly or not finish loading, and resending may not resolve it.
This is caused by an issue on Adobe's side that is slowing down document processing for Acrobat Sign in North America. Adobe is investigating, and you can follow their updates on the Adobe status page (Adobe Acrobat Sign, issue #202610270039).
Other Greenhouse features are not affected, and offers that were already sent are not affected. We recommend waiting before trying again, because repeated attempts can create duplicate drafts. We'll update this page as Adobe makes progress.
MONITORING
12 days ago - at 10/27/2026 04:52PM
We are monitoring the Adobe incident and will provide updates as they are available.
INVESTIGATING
12 days ago - at 10/27/2026 04:51PM
Adobe is experiencing an incident with Core Services, which is causing issues with document signing. We are monitoring this incident.
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