Greenhouse Outage History

Greenhouse Recruiting experienced performance degradation for 1.3 hours, causing delays in job posting, scheduling, webhooks, imports/sync, reports, and other asynchronous workflows. The team implemented a fix and monitored the results before confirming full resolution of the incident.

Greenhouse experienced a partial service disruption affecting the audit log functionality of Harvest API v1 and v2. The incident impacted the Greenhouse API components for 14 minutes. The team implemented a fix and monitored the results before confirming full resolution.

Greenhouse's Talent Matching feature experienced performance degradation for 1.5 hours. The issue was identified and a fix was implemented. The incident has been resolved.

Greenhouse Recruiting experienced slow updates to candidate and application changes in the search interface for 21.1 hours. The issue was identified and a fix was implemented. The incident has been resolved.

Greenhouse Recruiting experienced errors with AI-related features that prevented users from accessing these capabilities. The engineering team implemented a fix and monitored the system for stability. The incident was fully resolved after 1.8 hours of service disruption.

Greenhouse experienced a major incident where some live job posts were not appearing correctly on external job boards and were showing as closed or offline instead. The issue affected Greenhouse Job Boards for 1.5 hours before being identified and resolved with a fix implementation.

The Greenhouse Harvest API experienced connectivity issues affecting customers on Silo 101, preventing them from accessing the service. The incident lasted 2 hours, during which a fix was implemented and monitored. The service was fully restored and the incident was resolved.

Greenhouse Recruiting experienced a major incident where users encountered errors when attempting to schedule interviews. The issue affected the core recruiting functionality for 1.8 hours while the engineering team investigated and applied a fix. The incident was fully resolved after monitoring confirmed the fix was successful.

Greenhouse Job Boards experienced a major outage where public hosted job boards were not responding and internal links were not working. Users reported that the job boards were completely down and inaccessible. The issue was resolved within 10 minutes after implementing a fix.

The Greenhouse Business Intelligence Connector experienced stale data from the daily BIC run, preventing users from accessing current business intelligence information. The incident affected data synchronization across multiple silos, with silos 1, 2, and 3 being the last to complete their sync process. The issue was resolved after 10.5 hours by providing the newest data set and completing synchronization across all silos.