Greenhouse Outage History

Adobe Acrobat Sign experienced issues that prevented some Greenhouse customers from sending offers for signature, lasting 2.1 hours. The problem originated from Adobe's service and affected the signature workflow functionality within Greenhouse. The incident was resolved after Adobe addressed the underlying issue on their end.

The Harvest API documentation site experienced a major outage lasting 20.5 hours, preventing users from accessing API documentation. The issue was caused by problems with the documentation vendor's service. The outage was resolved after the vendor fixed the underlying issue on their end.

Greenhouse Recruiting experienced a major outage affecting silos 7, 8, and 9 for 39 minutes. Users were unable to access the system, with home pages failing to load despite troubleshooting attempts including rebooting and clearing browser data. The technical team investigated and restored full functionality.

Some customers experienced timeouts and errors when making requests to Harvest v3 on Silo 1, affecting the Greenhouse API. The incident was resolved after 37 minutes of investigation.

Greenhouse Recruiting experienced a partial service disruption where "Reschedule" and "Cancel" buttons were not appearing for Calendly interviews. The issue affected the scheduling functionality within the recruiting platform for 3.7 hours. Engineers identified the root cause, deployed a fix, and confirmed the resolution after monitoring customer reports.

Greenhouse experienced a partial service disruption that affected job creation functionality specifically related to approval custom fields. The incident lasted 2.7 hours, during which users were unable to create jobs that required approval custom fields. The issue was resolved after the team implemented a fix and monitored the system to ensure stability.

Greenhouse experienced a partial service disruption that prevented users from creating offers for 1.9 hours. The engineering team identified the root cause and implemented a fix. The incident was resolved after a monitoring period to ensure stability.

Greenhouse Recruiting experienced performance degradation for 1.3 hours, causing delays in job posting, scheduling, webhooks, imports/sync, reports, and other asynchronous workflows. The team implemented a fix and monitored the results before confirming full resolution of the incident.

Greenhouse experienced a partial service disruption affecting the audit log functionality of Harvest API v1 and v2. The incident impacted the Greenhouse API components for 14 minutes. The team implemented a fix and monitored the results before confirming full resolution.

Greenhouse's Talent Matching feature experienced performance degradation for 1.5 hours. The issue was identified and a fix was implemented. The incident has been resolved.