Outage in GreenLink Networks

Customer and Partner Portals Service Disruption

Resolved Major

October 20, 2025 - Started 6 months ago - Lasted about 21 hours
Official incident page

Incident Report

GreenLink is currently affected by our cloud service provider AWS, there is intermittent behavior in the Customer Portal and Partner Portal, with most of the functionality disrupted. We are actively working on this to get the services back up. The ongoing status can also be tracked here: https://health.aws.amazon.com/health/status

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/21/2025 12:24PM

Our cloud service provider AWS has announced this disruption as completely resolved. All systems are operational again.

MONITORING 6 months ago - at 10/20/2025 08:06PM

The AWS cloud services are slowly being reestablished, which allowed the Customer and Partner Portals to become functional again. It is possible that some intermittent behavior manifests while the situation is fully addressed and considered resolved.

We will keep monitoring and updating as soon as more information becomes available.

IDENTIFIED 6 months ago - at 10/20/2025 03:47PM

GreenLink is currently affected by our cloud service provider AWS, there is intermittent behavior in the Customer Portal and Partner Portal, with most of the functionality disrupted. We are actively working on this to get the services back up.

The ongoing status can also be tracked here: https://health.aws.amazon.com/health/status

Latest GreenLink Networks outages

Alert Displaying on Desk Phones - 11 days ago

Maintenance Notice - about 1 month ago

Customer Portal Outbound Faxes Affected - 3 months ago

GreenLink Softphone Down - 6 months ago

GreenLink Partner Portal Affected - 6 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook