Outage in GreenLink Networks

Customer and Partner Portals Service Disruption

Resolved Major

October 20, 2025 - Started 4 months ago - Lasted about 21 hours
Official incident page

Incident Report

GreenLink is currently affected by our cloud service provider AWS, there is intermittent behavior in the Customer Portal and Partner Portal, with most of the functionality disrupted. We are actively working on this to get the services back up. The ongoing status can also be tracked here: https://health.aws.amazon.com/health/status

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/21/2025 12:24PM

Our cloud service provider AWS has announced this disruption as completely resolved. All systems are operational again.

MONITORING 4 months ago - at 10/20/2025 08:06PM

The AWS cloud services are slowly being reestablished, which allowed the Customer and Partner Portals to become functional again. It is possible that some intermittent behavior manifests while the situation is fully addressed and considered resolved.

We will keep monitoring and updating as soon as more information becomes available.

IDENTIFIED 4 months ago - at 10/20/2025 03:47PM

GreenLink is currently affected by our cloud service provider AWS, there is intermittent behavior in the Customer Portal and Partner Portal, with most of the functionality disrupted. We are actively working on this to get the services back up.

The ongoing status can also be tracked here: https://health.aws.amazon.com/health/status

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