Outage in Greenshades

Intermittent data synchronization failures

Resolved Minor

February 21, 2024 - Started almost 2 years ago - Lasted about 17 hours
Official incident page

Incident Report

We are currently experiencing downtime with a subset of our data synchronization services. Engineers are actively diagnosing the issue and we will post updates as progress is made.

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 02/22/2024 02:41PM

This incident has been resolved. Thank you for allowing us to better serve you!

MONITORING almost 2 years ago - at 02/22/2024 01:25AM

All services have returned to fully operational. We will continue to monitor the functionality to ensure service stability.

INVESTIGATING almost 2 years ago - at 02/21/2024 11:22PM

Our team is continuing to investigate this issue. The impact is being lowered to "Minor/Degraded performance" as we have confirmed that the services are successfully processing requests. We will post additional updates as we work to restore this service to fully operational.

INVESTIGATING almost 2 years ago - at 02/21/2024 10:03PM

We are currently experiencing downtime with a subset of our data synchronization services. Engineers are actively diagnosing the issue and we will post updates as progress is made.

Latest Greenshades outages

Intermittent Website Functionality Degradation - 25 days ago

Intermittent Website Functionality Degradation - about 1 month ago

Partial Service Outage Affecting Critical Products - 6 months ago

Service Disruption: Website Connectivity Issues with Hosted Data Service - 12 months ago

Year End Forms Site Partial Outage - about 1 year ago

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