Outage in Greenshades

Intermittent Service Degradation

Resolved Minor

September 04, 2026 - Started 12 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating login failures and slow load times affecting some users on Greenshades Online and Green Employee. Our team is looking into this now, and we'll share an update here as soon as we have more information.

Components affected

Greenshades Single Sign On Greenshades Tax Service Greenshades Employee Services Greenshades Year End Forms Greenshades Azure Greenshades Payroll Greenshades Customer Support and Sales Greenshades Data Synchronization Services Greenshades Twilio SMS Greenshades Twilio SMS Toll-Free, North America Greenshades Twilio REST API

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 09/04/2026 08:50PM

We have resolved issues with login failures and slow load times affecting some users on Greenshades Online and Green Employee. Thank you for your patience while we worked through this.

MONITORING 12 days ago - at 09/04/2026 05:19PM

We have implemented a resolution for an issue with login failures and slow load times affecting some users on Greenshades Online and Green Employee. Our team is monitoring to ensure full resolution, and we'll share an update here as soon as we can.

IDENTIFIED 12 days ago - at 09/04/2026 05:11PM

We have identified an issue with login failures and slow load times affecting some users on Greenshades Online and Green Employee. Our team implementing resolutions for this now, and we'll share an update here as soon as we can.

INVESTIGATING 12 days ago - at 09/04/2026 04:59PM

Latest Greenshades outages

Intermittent Service Degradation - 5 days ago

Intermittent Service Degradation - 6 days ago

Intermittent Service Degradation - 13 days ago

Intermittent Sync Failures - 21 days ago

Intermittent Service Degradation of On-Premise Products - about 1 month ago

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