Outage in Grow

Twitter Warehoused Tables Major Outage

Resolved Major
March 10, 2023 - Started over 2 years ago - Lasted 6 days
Official incident page

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Outage Details

All Twitter Warehoused Tables are returning an error. We have identified the the Twitter Warehoused Tables in Grow are returning an error message related to rate limits for the version of the Twitter API we use to connect. The limit will reset on March 16th, 2023 and the warehoused tables should have the historical data up to the point the error message was encountered. Should you need more immediate access to Twitter data before March 16th, our Direct Query method utilizes a different version of the API and is able to return data. In the meantime we are actively working to explore alternative ways to populate the data in the warehoused tables to mitigate the risk of this occurring in the future. We apologize for the disruption. If you have any questions, please reach out to support@grow.com
Components affected
Grow Twitter
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/16/2023 12:34PM

The limit has been reset and we have taken appropriate measures to ensure that the limit will not be met going forward.

IDENTIFIED over 2 years ago - at 03/10/2023 09:53PM

All Twitter Warehoused Tables are returning an error.
We have identified the the Twitter Warehoused Tables in Grow are returning an error message related to rate limits for the version of the Twitter API we use to connect. The limit will reset on March 16th, 2023 and the warehoused tables should have the historical data up to the point the error message was encountered. Should you need more immediate access to Twitter data before March 16th, our Direct Query method utilizes a different version of the API and is able to return data.
In the meantime we are actively working to explore alternative ways to populate the data in the warehoused tables to mitigate the risk of this occurring in the future.
We apologize for the disruption. If you have any questions, please reach out to support@grow.com

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