Outage in Guidewire
AWS US-East-1 Region Service Outage
Resolved MajorIncident Report
Due to an issue with the AWS US-East-1 Region, numerous Guidewire services are impacted. We are actively investigating and working on remediation options, however there are significant signs of recovery as reported by AWS.
Several AWS Services in the US-East-1 Region are currently unavailable, which may be impacting multiple Guidewire applications or services. This outage may create issues with Guidewire PolicyCenter, Guidewire ClaimCenter, Guidewire BillingCenter, and Digital applications. Guidewire Global Support is aware of the issue and we are working with AWS to mitigate the impacts of this outage.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 10/20/2025 10:16AM
This incident has been resolved.
MONITORING
3 months ago - at 10/20/2025 10:05AM
We are continuing to monitor for any further issues.
MONITORING
3 months ago - at 10/20/2025 10:00AM
AWS is reporting that most services are now operational in the US-EAST-1 Region. Access to Guidewire applications and services should now be successful, however, intermittent connectivity issues may persist as the recovery continues. Guidewire Global Support is continuing to actively monitor this issue and we will provide updates as needed.
INVESTIGATING
3 months ago - at 10/20/2025 09:49AM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 10/20/2025 09:42AM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 10/20/2025 09:36AM
Due to an issue with the AWS US-East-1 Region, numerous Guidewire services are impacted. We are actively investigating and working on remediation options, however there are significant signs of recovery as reported by AWS.
Several AWS Services in the US-East-1 Region are currently unavailable, which may be impacting multiple Guidewire applications or services. This outage may create issues with Guidewire PolicyCenter, Guidewire ClaimCenter, Guidewire BillingCenter, and Digital applications. Guidewire Global Support is aware of the issue and we are working with AWS to mitigate the impacts of this outage.
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