Outage in Guidewire

AWS US-East-1 Region Service Outage

Resolved Major
October 20, 2025 - Started 15 days ago - Lasted about 1 hour
Official incident page

Incident Report

Due to an issue with the AWS US-East-1 Region, numerous Guidewire services are impacted. We are actively investigating and working on remediation options, however there are significant signs of recovery as reported by AWS. Several AWS Services in the US-East-1 Region are currently unavailable, which may be impacting multiple Guidewire applications or services. This outage may create issues with Guidewire PolicyCenter, Guidewire ClaimCenter, Guidewire BillingCenter, and Digital applications. Guidewire Global Support is aware of the issue and we are working with AWS to mitigate the impacts of this outage.
Components affected
Guidewire EMEA Guidewire USA Guidewire CANADA

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/20/2025 10:16AM

This incident has been resolved.

MONITORING 15 days ago - at 10/20/2025 10:05AM

We are continuing to monitor for any further issues.

MONITORING 15 days ago - at 10/20/2025 10:00AM

AWS is reporting that most services are now operational in the US-EAST-1 Region. Access to Guidewire applications and services should now be successful, however, intermittent connectivity issues may persist as the recovery continues. Guidewire Global Support is continuing to actively monitor this issue and we will provide updates as needed.

INVESTIGATING 15 days ago - at 10/20/2025 09:49AM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 10/20/2025 09:42AM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 10/20/2025 09:36AM

Due to an issue with the AWS US-East-1 Region, numerous Guidewire services are impacted. We are actively investigating and working on remediation options, however there are significant signs of recovery as reported by AWS.

Several AWS Services in the US-East-1 Region are currently unavailable, which may be impacting multiple Guidewire applications or services. This outage may create issues with Guidewire PolicyCenter, Guidewire ClaimCenter, Guidewire BillingCenter, and Digital applications. Guidewire Global Support is aware of the issue and we are working with AWS to mitigate the impacts of this outage.

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