Outage in Guru

Degraded performance of Assist + Answers features

Resolved Minor
June 10, 2025 - Started 13 days ago - Lasted about 12 hours
Official incident page

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Outage Details

OpenAI, the provider we use to support our AI features (Assist + Answers) is currently experiencing issues that are affecting the performance of those features. All other Guru features are operational. We are monitoring the situation and will provide updates here.
Components affected
Guru Web App Guru Extension Guru Slack bot Guru API
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 06/11/2025 01:11AM

This incident has been resolved.

MONITORING 12 days ago - at 06/10/2025 10:51PM

OpenAI has confirmed that this issue is resolved and their services are back up for the majority of users. All Guru AI features (Assist + Answers) are operational again.

MONITORING 13 days ago - at 06/10/2025 05:41PM

The fix has been applied by OpenAI, and the results are being monitored.

IDENTIFIED 13 days ago - at 06/10/2025 03:17PM

OpenAI is implementing a fix for this issue and stated that recovery could take several hours. We'll update here when their services are fully restored.

INVESTIGATING 13 days ago - at 06/10/2025 01:09PM

OpenAI, the provider we use to support our AI features (Assist + Answers) is currently experiencing issues that are affecting the performance of those features. All other Guru features are operational. We are monitoring the situation and will provide updates here.

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