Outage in Halcyon

Elevated Errors

Resolved Major

May 18, 2026 - Started 3 months ago - Lasted about 15 hours
Official incident page

Incident Report

Summary AI Generated

Halcyon experienced elevated error levels across multiple core services including Webhooks, Atlas, Management Console, and REST API for 14.8 hours. The incident involved a temporary recovery around 11:00 AM before errors returned, requiring continued remediation efforts. The issue was fully resolved after the team identified the root cause and implemented a fix.

We're experiencing an elevated level of errors and are currently looking into the issue.

Components affected

Halcyon Management Console Halcyon REST API Halcyon Webhooks Halcyon Atlas

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 05/18/2026 10:39PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 05/18/2026 09:18PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 05/18/2026 08:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 05/18/2026 06:58PM

We are once again experiencing an elevated level of errors. The team is working hard to resolve the issue.

MONITORING 3 months ago - at 05/18/2026 06:00PM

We have restored functionality to most services and others are on the path to recovery.

IDENTIFIED 3 months ago - at 05/18/2026 03:50PM

We are continuing to work on a fix for the issue.

IDENTIFIED 3 months ago - at 05/18/2026 01:16PM

The issue has been identified and the team is working on a fix.

INVESTIGATING 3 months ago - at 05/18/2026 12:06PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 05/18/2026 10:23AM

We are continuing to investigate the issue.

INVESTIGATING 3 months ago - at 05/18/2026 09:22AM

We are continuing to investigate the issue.

INVESTIGATING 3 months ago - at 05/18/2026 07:51AM

We're experiencing an elevated level of errors and are currently looking into the issue.

Latest Halcyon outages

UAE Region Disruption - 5 months ago

Data Processing Delays - 6 months ago

Network Connection Issues in EU - 7 months ago

Data Processing Delays - Console Affected - 8 months ago

Platform Pipeline Delayed Reporting - 9 months ago

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